In the following we provided the answers to all frequently asked questions. However, if you need more specific information or have different questions don’t hesitate to reach out to us via the contact form.
As a service: As a service means that you receive our Surface devices and accessories for use under a rental agreement (on a temporary basis) and we (Surface.Love) as your contractual partner are responsible for maintenance. For this reason, we will also provide you with the Office Direct property insurance policy with deductible for this payment method. In the case of a as a service, it is common to return the equipment after the contract period – a takeover of the equipment is not intended. (As a service: not available in the United Kingdom and in Denmark)
Leasing (Full Amortisation): The fundamental difference between as a service and leasing is that you enter into a contract with our bank. Nevertheless, we remain your contact for all questions concerning the contract. In addition, you as the lessee are obliged to maintain the products – in this case, however, we take over the work for you and you receive a property insurance contract with deductible integrated in the leasing rate. How high this deductible is depends on the value of the shopping cart. Furthermore, in the case of leasing at the end of the term, it is possible to take over the products at the end of the term.
Financing: Financing means that you pay off your contractual selection of Surface devices and accessories in monthly payments. The amount of these payments depends on the length of the financing period. During this period, the extended insurance cover of our partner De Lage Landen Leasing GmbH for hardware and accessories is available for you free of charge. (Financing: not available in Austria and in Denmark)
In the event of malfunction, we will take care of an on-site exchange of the affected devices. Repairs, as well as exchanges will be undertaken within a reasonable time frame. Please note that services such as remote maintenance, SLA or similar is defined within the service level agreement.
The Surface Go, the Surface Pro, the Surface Pro X, the Surface Laptop Go, the Surface Laptop, the Surface Book, the HoloLens and the Surface Studio use Windows 10 Pro. The Surface Hub uses Windows 10 and Office. The Surface Duo is equipped with the Android™ 10 operating system. Further technical details can be found on the respective product detail page.
Yes, Surface.Love offers all of the latest Surface devices. Moreover, we offer all compatible Microsoft accessories, software and services.
Surface.Love aims to improve and transform your digital workspace fundamentally with the help of Surface devices. If you are still interested in licences only, please contact us via the contact form.
Whether you are a self-employed freelancer, or a big enterprise looking for a modern alternative is of no importance for us. We want to offer the impressive world around the Microsoft Surface devices at low monthly rates.
Surface.Love is an offer exclusively made for companies and self-employed people. Our aim is not to distribute hardware, but to establish the modern workplace in all companies at a monthly fixed rate. Just as you receive software for a monthly subscription today, companies finally get the opportunity to employ high-performant jobs just as easily.
If you choose the as a service or leasing option, you are authorised to fully claim these expenses. Since you do not own the hardware as a hirer or lessee, you do not have to make any write-offs.
If you choose the financing option, please note that you will have to account the depreciation for tax purposes.
As the leasing or as a service period ends, we will take all devices back and consult you regarding the latest devices for a new leasing or as a service term. Within our leasing option you will have the possibility to take over all devices. Our sales team may provide you with all details.
Of course. Surface.Love offers the freedom for you to choose. You will get solely what you want. This is why accessory and software is only available optionally.
Protecting your data is our first priority
Your personal data has been very secure with us already before the introduction of the GDPR. With your consent, we will use your data confidentially to create a unique user experience and to improve our offers and services. Do you agree with this?