Microsoft Dynamics for Field Service

Plan your field services professionally and increase customer satisfaction.

*plus taxes.
  • Automate and improve scheduling to dispatch the right technician and get the most value out of your resources
  • Empower technicians with a 360-degree view of your customers and real-time guidance to improve resolution time and earn customer trust
  • Provide customers with self-service portals, proactive updates, and technician tracking to ensure a positive experience at every step
  • Drive innovation with an application that is easy to tailor, extend, and connect to other apps and services you already use

Overview

MS-Dynamics365-For-Field-Service

Optimize your resources

Automate scheduling

Improve profitability by automatically scheduling the technician with the right job skills and best location to fit in more appointments per day.

Empower dispatchers

Manage resource assignments across multiple work orders using an interactive, drag-and-drop schedule board.

Streamline inventory management

Synchronize and track inventory down to the truck level with real-time visibility and intelligent forecasting to increase first-time fix rates.

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Engage with your customers

Build customer trust

Engage customers proactively to increase transparency and trust by seamlessly sharing quote, contract, and scheduling information.

Create effortless service experiences

Make it easy for customers to keep track of service activities and self-schedule appointments with a customer portal.

Communicate proactively

Provide your customers with real-time technician location tracking and automated voice and text appointment reminders so they know when to expect service.

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Deliver better outcomes with IoT

Gain insight and intelligence

Harness the power of IoT to detect and diagnose problems before customers become aware of an issue.

Automate work order creation

Automatically create work orders, and schedule and dispatch technicians with relevant customer information on their devices.

Transform service with predictive maintenance

Move from costly scheduled maintenance plans to just-in-time predictive maintenance and repair, clean, or replace parts only when needed.

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Make technicians more effective

Ensure on-time appointments

Keep technicians on time with the best route, turn-by-turn directions, and work order details that can be updated in real-time on any device.

Share customer information

Get a 360-degree view of customer preferences and history with personalized step-by-step instructions to reliably track and complete the task at hand.

Boost on-site efficiency

Improve field processes through mobile access to back office information for technicians to effectively capture and update all work order details.

Create new levels of productivity

Improve outcomes with access to leading-edge technologies such as mixed reality headsets to offer technicians hands-free guidance.

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